Luxury Suite and a Luxury Suite? And yes, both hotels were built from scratch, so the overall vibe does have the ‘new’ feel to it. The room was about 500 yards from the resort center, and nearly a thousand yards from the adult part of the resort.The hero in this story is a young lady, Arely in Guest Services. WOW – that is amazing! To big for our liking. If you really want the help of a real, live person that will not try to manipulate you, there are actual concierges there onsite to help. My wife and I have been empty nesters for almost 12 years and are very familiar with the area. If you prefer that someone contacts you, just let me know! Sarah, Hello Sarah thanks for all the tips been very helpful. They have vegetarian options and gluten-free options in every restaurant! So we did feel a little let down by our uk tour operater for not giving full details. We may even be able to package the hotel and flight. Although the seaweed has been a total disappointment the past few years- the image of that aqua blue water is forever implanted in my memories. The man said that the front desk would check us in, and that afterward, he would sit down with us to explain the activities and services available at the hotel. Have I been duped by the tour operator? I don’t think the mangrove views are that bad…. So you will likely have to step out onto your balcony to see the ocean, but these are the rooms considered ocean view. Wonderful, we love the Royalton! I believe I heard it was filtered but can’t remember where and want to make sure. They confirmed the phone was at the resort and had been turned on and used after it went missing. Great food though. How exciting! I hope that helps. Our hesitation is having to share the swim out pool with your neighbors and whether or not it is really worth the money. A number of hotels are believed to be affected by the outbreak, including the Thomson-run four star Catalonia Riviera Maya Resort and Spa and the Hotel Royalton Riviera Cancun. So sorry for the delay. As the Royalton is approximately 16 minutes from The Grand, I was wondering if the beach at this location is also covered with seaweed (this is a deal breaker for me) Also wondering what room type would be best for my family, should we book Diamond Club? My email is sarah@playadelcarmen.com and I would be happy to help you and would love to help with the wedding planning as well. I am also happy to do this for you if you send me your booking information. With a room at the Hideaway section you CAN access the Royalton areas but unless you book a Diamond Club room, you cannot have access to the Diamond Club section (even if you are Hideaway). . hi Sarah just returned from our anniversary trip. Regarding the spots on the beach it is always depending on each resort. From the check in process to entering our room ! Sarah. Cheers! Thanks. Your email address will not be published. Let me reach out to the hotel and see if I can get an answer for you on how much an upgrade would be. Hi Sarah, Firstly thank you for your blog it was so informative. I reserved a Presidential 1BR Swim Ou Ocean Viewt Diamond Club suite in the Hideaway section. Hola Tina! We booked seven-days over New years in the Diamond Club section could you advise as to how busy the hotel will be during this time? Would you have any idea what the Royalton is like during that time?? Thanks for reaching out. The Royalton does not offer any sort of shuttle service. It is open daily from 6pm to 2am and offers 50 slot machines, roulette, and blackjack. Food is amazing ! I don’t know how you can say there are no mosquitos. Sarah. It is still turquoise, it is still beautiful and it did not seem to stop any of the tourists from swimming as far as I could see. The hotel has a sign out front next to the Bellboys with the official taxi rates not only to Cancun but the entire area. Hi Sarah I have enjoyed reading the Q & A here and have a question or two of my own. Hey Elizabeth, I understand your concerns. Also do you think he will be ok if he drinks a little of his bath water? We’ve reserved: LUXURY PRESIDENTIAL 1 BEDROOM SUITE OCEAN VIEW, but it does not appear to be in the Diamond Section. Sarah. We mostly want to chill, but hope to take the kids on a couple adventures. Thank you for your blog. Or take a taxi to the ADO and travel on our own. I understand there’s a butler but outside of actually booking your dinner reservations for you what else can they do? The buffet has to be one of the most extensive buffets I have seen (and doing what I do, I have seen my share!). We have never had anyone complaining or heard of anything like this happening at this hotel. If you want to send it in to customercare@playadelcarmen.com we can give it a shot and if it works, we can throw upgrade the shared transfers to private round-trip transportation from Cancun airport. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. I will have one of our travel specialists reach out to see if we can help guide you and your family . I always book direct myself but this deal on the PH 1BDRM OV SW, was difficult to pass up. Luxury Accommodations* Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. I hope that helps. Please let me know if you have any other questions. If you really do want to pay for everything in cash, count on about $100US per person per tour that you wish to participate in (average, some are less, some are more) and another $80 for taxis. Thanks! The hotel will have to honor the room category you booked. Yes, most restaurants open around that time. Last question …lol If we wish to be in an adult area we would have to stay at the Hideaway which will give us access to the whole Royalton family resorts? Thank you. It is separated into 4 horseshoe shaped buildings, each with its own unique set of services. Have a wonderful trip and let me know if you have any more questions we can help with! It’s a very good choice. At Royalton Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Even with repellent we were bitten up at every restaurant we went to, even inside the restaurants. I did not see any issue with the mangrove view room. , We will staying at the Royalton in Feb 2017 with a 3, 7, 9, and 11 year old. Our team at PlayaDelCarmen.com get preferred rates at this hotel! Approximately how much is it to go to hotel row in Cancun and also would it be better to book an excursion to Xcaret prior to leaving for our trip? What are your thoughts? I loved my visit to The Royalton a few months ago. Hi anyone know the best rooms. If you would like to book any excursions let us know, we have a lot of great ones. Let us know any more questions you may have or anything else you need! Thank you so much in advance for your response! I complained to no fewer than 6 people about the room selection. We are very excited for the upcoming stay and I know we will be happy with the hotel choice now. Hi Brian, thank you for reaching out and for the interest in this hotel! So now I’m a little confused because we really wanted to have the ocean view… could you give me some information about the luxury junior suite? Hi Josh, I am not familiar with the room numbers, I am sorry I cannot help. Have a great trip! Nice flowy dresses and shorts for me. I heard to bring pool floats and toys. A 3-hour tour with drinks runs at $65 for adults and $40 for kids. We have thought about tha Royalton Riviera Cancun. Hope the mosquito situation will die down a bit in November. Have an amazing trip, don’t forget if you would like to book some tours with a local agency at a real discount, get back in touch via customercare@playadelcarmen.com or comment back to me on here. Royalton Riviera Cancun Resort & Spa, Puerto Morelos: See 14,361 traveller reviews, 14,039 photos, and cheap rates for Royalton Riviera Cancun Resort & Spa, ranked #16 of 38 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Well worth it. Blackjack is in the European style and where the dealer is given only one card before dealing each player’s hand. They have a variety of activities. Thanks, Greg. Thanks, Hi Weslee, Thanks for getting in touch! You could get gelato as dessert but if you ask for a spoon there, they refer you to the waiter, and then it takes a while to get a spoon. Or do we literally have to buy a tour to get there? Prepare to be spoiled! This is an adult’s only section within the larger hotel. We also have discounted tours available online, you can see a full list here. Hi Terry, Thanks for reaching out. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 swim-up bars, and 12 bars/lounges. Is there a shuttle to and from the royalton via the port many thanks, Hi! Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. This trip was for our daughters wedding that took place at the resort. This is a family oriented hotel, it has a great spa, super luxurious with some excellent restaurants. In a lifetime, you are more likely to die from fireworks (1 in 340,733), light- ning (1 in 79,746) No, you don’t have to worry about sharks. We are also considering Cancun but aren’t sure about how busy the hotel zone is. Do they share restaurants or amenities where children are allowed at the resort? He tends to do that. I have read in several reviews to be prepared to tip to get better service, Hi Jamie, You booked the Royalton and not with me?!? Was wondering if people are just over reacting about them, would be nice to have your opinion as you have stayed in one. Reading this blog is awesome such great info. My family and I are heading to the Royalton in June 2017. Looking forward to hearing from you! Hey Rachel! The Royalton is a fabulous resort and I am sure your wedding will be amazing! I was wondering if it would be better to wait until November to go? I found an amazing deal with an European Agency in Switzerland, But the rest of my Family is in the USA. There is no way for me to upgrade a package booked through another Tour Operator. I travel to the hotel Royalton for two weeks at Christmas time with my daughter (16 year) The hotel looks lovely and I think we spend a lot of time there. Ok, so nightlife for me is anything that happens around 9pm, but in all fairness, the hotel has live music of some sorts almost every night as well as a show that changes every night. What did you think? Good choice! I simply can’t picture how they do it. Yes, they have the same category in the diamond club but you need to contact your source of booking or wait until the time of check-in. Insulated cups are always a great idea, but the Royalton does have thick plastic cups (versus the disposable ones). Thank you, Hello Emina, I know the Diamond Club option does offer up the BEST oceanfront rooms at this resort. Interested in a wedding? Sarah. And if so what is your advice to us to stay safe and travel to resort from airport? Where they go, I don’t know but we are ok with that! If you were there recently, like the last month, I would appreciate your insights. I think it is a great hotel and the kiddie pool area will have options for your little ones. They had so many veggies in the salad bar I was one happy girl! I was dreaming of a very blue and clear sea:( Also, do we need to worry about sharks in this region? Thanks for taking time to write in with your feedback. At a quick glance it looks like the LUXURY SUITE is a higher room category with the option of having a rooftop with a jacuzzi and pool view. The nightclub on-site is open daily, but the ambiance of the nightclub will really depend on who is there on any given night. Thanks you very much . Also you mentioned that the casino is closed; are there any other amenities that are currently unavailable. Luxury RegardsMauricio ZarateGeneral Director, We travelled to Mexico May 9-16 2017. Ask for a higher floor if you are worried. I have stayed at Excellence Playa Mujeres and Excellence Riviera Cancun, Secrets Maroma, Paradisus, Playacar Palace, Beach Palace, Moon Palace, Dreams, Breathless, Hyatt Zilara. Do people bring their own floats and toys for the pool/beach and are they allowed? Really relaxing day and Isla Mujeres is beautiful. I just want to know what to expect to have to pay for when we get there. Royalton Riviera Cancun Resort & Spa: Nice but not Safe - See 14,428 traveler reviews, 13,590 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. hi Lindsey, CONGRATS! Hello Bob, there are no vaccinations required for entering Mexico, however, it is ‘recommended’. Hi Sarah, My husband and I are planning to book a trip to the Royalton is May for our 30th anniversary. The hotel has plans of remodeling into a sports bar, disco and an Asian restaurant… so no more casino. Thanks for getting in touch. We are still in the improvement stages, many of which are based on customer feedback and the overall performance since we opened. I do love the Royalton and it does have a slew of great activities on site to keep the kids busy. Hi Paul, Yes, we can book and help you with upgrades and questions I will have a travel guru reach out via email today. Can you tell me if there is a visit to Chichen Itza available from the hotel. Hope this helps – have a lovely vacation and next time let us know before booking – we have amazing rates at the Royalton! The Luxury Junior Suite is what is called the “lead-in” category, the most basic, and that is with the mangrove view. I will soon be staying at the Royalton for the first time and am concerned about the reports of tourists getting “bad” liquor. – Don’t walk around quiet side streets alone at night. Thanks so much for your reply! If you need a break, you can sign the kids in. This means that you are sharing the other restaurants with families staying at The Royalton. I should have asked why, but got distracted (Squirrel!). We are beach peoples, so by your experience which building would you recommend. Thanks for any help you can provide! Do yourself a favor and head straight back the bellman so they can bring you to your room. I am a lover of buffets, I love the idea of having all these choices available and being able to put together my ‘perfect’ meal. The hotel has one separate section for Diamond Club, which yes, will be mixed between kids and adults that are all staying in Diamond Club rooms in their respective hotel, but that is separate from the adults only area. Hello Sarah, I did not find your article until after I booked our trip, which I just did today. My 9 year old ASKED to go on a daily basis. Hi Sarah! If you are visiting in the rainy season there is a slight chance the mangroves may smell a little. Well, swim-up bars, sports bar, mini-bar, beach bars AND they have wine tasting and tequila tasting. I hope that helps. The 1200 room resort offers a multitude of dining options, a wide range of bars and even more activities to keep the whole family entertained.. To be honest, as you drive up the very long drive, it’s … They also have this trip on a regular basis and it also leaves from the beach. Hola Connie, so glad you find the blog useful. Sarah. We’re still living on the ‘Vitamin D high’ post-beach holiday and enjoying the renewed energy that came with it. The décor was beautiful, Authentic Mexican that was also tourist-friendly. After no help from guest services, I called my cell carrier for help. It’s all clear to me now. Guests enjoy the kid-friendly amenities. You need to contact your point of purchase, OR you can contact the hotel directly. The 1200 room resort offers a multitude of dining options, a wide range of bars and even more activities to keep the whole family entertained. This has me very concerned for several reasons (crowds, loud parties, drunk college kids, exposing my kids to an out of control partying atmosphere, etc). Yes, the resort is able to provide a crib, there must be a request in the reservation at the time of booking. Stand-up paddle boards (Yes, for real), kayaks, and a small catamaran for 2-3 people. We have no seaweed on our beaches as of now because we have had no big storms this week. we want to have dinner away from the all inclusive some nights and go on some excursions. I would also suggest contacting them directly to reiterate your requests. LOL . In regards to transfers: We provide private transfers, no worries! However, as your child is very young and tends to drink it in the bath I think to be on the safe side this would be a great idea. https://www.playadelcarmen.com/blog/seaweed-playa-del-carmen/ I hope you find them useful. Imagine a horseshoe or letter U, the top being the ocean. I guess my question is: is there an uncharge for foods and drinks in the restaurants? Our friends are all staying there but there weren’t any rooms left at Hideaway, so we had to do Royalton. Hi! I have however tried to email the hotel on numerous occasions and different email address with no reply. Did you have a chance to view this room? You can also do this through your point of booking and they will put a note on your reservation. See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Each time we have stayed at the resort we have stayed in the Hideaway, adults section. Our guests praise the pool and the restaurant in our reviews. The Royalton accommodates families of 5 or 6. I LOVE the swim out rooms as you can also lounge on your terrace and enjoy a drink / book / just chill out while the kids can swim. Is the casino closed for good at the Royalton? The hotel will be more than happy to accommodate you. There are 10 restaurants on site, along with a coffee shop/café. Second, you say the water isn’t as clear as other beaches, what is the reason for that? We will also do our usual PDC visit to Blue Lobster and shopping etc during this trip. We’re really looking forward to it! In regards to alcohol, what is the policy for having this delivered to your room as I’ve read multiple trains of thought on trip advisor. We stayed in that room for 3 days before they changed it for us for $400. Once all that is said and done, you also have a café on site and a gelato bar. It depends on where you choose to dine. Our girls are 17, 15, and 9. The sand is white, however, the water is not as clear in this area as it would be further south in the Riviera Maya, or in Cancun. more, Lock in the lowest price from these sites. It is a fabulous hotel for people wanting a large resort (1200 rooms) with a wide variety of activities, dining and drinking options. Ask for discounts as there are often specials that are not necessarily advertised. It would be my recommendation for a family getaway or reunion. What kind of excursions would you recommend? Oh before I forget, I’ve got another question. After navigating your site, I believe you are an agent for the area. Hi Sarah! Sarah. I greatly appreciate your comment and thank you for bringing the issue to our attention. I hope the room is honored at Royalton or I will be bummed. However, I don’t remember this being an issue, but I was always in the room with doors closed and AC on. We reserved a Junior Suite with an ocean view. I am sorry to hear you are having trouble. The one that is totally worth buying there are the catamaran tour. Your email address will not be published. The time share pushers will also befriend as you walk around the resort. Where your room will be, is based on the type of room you purchased. From things I’ve read it seems quite costly and hard because you have to do it on your own? We are looking for a night life outdoors at night, open bars by the beach or pools. Feel free to reach out once you are back . Let’s find a room, just right for you…away from the Mangroves ? I suffer from anxiety and wanted to avoid having a room facing the mangrove. Booked DC and guess what ? Delighted to discover your blog. Hi Yelena, Sorry to hear that you did not enjoy the resort! I know that there has been an increase of murders in Cancun. (1) Are the safes in the rooms large enough to fit a laptop (2) Do we need an adapter for outlets? I looked at the weather and noticed that it says it is supposed to rain every day pretty much in October. I guess you will see once you are here and do a test the first day. Generally, I would recommmend booking in advance (better discounts and some tours do have limited availability) but there are several tour desks at the resort if you prefer to book when you arrive. Maybe Royalton Management needs to explain to Lomas Travel that Royalton Guests should be treated better or Lomas can be replaced. It does have a nominal cost but check it out! Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online. I have a few questions if you don’t mind! Have a great vacation and let me know if you have any other doubts. I read you’re from England, like myself, & I was wondering if you could inform me (if you don’t mind) as to how much more money the upgrade was to Diamond Club as the holiday provider I’m booked with are unable to tell me. Plus, we can help you organize your destination wedding with incredible group pricing . On your way in every restaurant hostess asks if you have any food allergies and if you have any restrictions. https://www.playadelcarmen.com/activities However, if you would like top recommendations or 10% discount be sure to email me at sarah@playadelcarmen.com I’d be happy to help. One discussed things to do instead of the beach https://www.playadelcarmen.com/blog/activities-seaweed/ and one of them discusses how to predict and preempt seaweed arriving on the Mexican shores. Then you can also have a Luxury Junior Suite Ocean View, Luxury Junior Suite with Terrace Jacuzzi, etc etc etc. And do you have any info on the RS hotel at all? Check prices, photos and reviews. Hey Daniel in terms of tours and excursions we are privileged to offer the best rates as we are an established local agency. This sprawling resort’s got lots to keep you busy. It can’t hurt. Answer 41 of 106: Hi there, I was wondering how things were looking in the Puerto Morelos area. The hotel employs 2 staff for every client (reception, waiters, gardeners, security, cleaners, kitchen staff etc.) This is not only at The Royalton, but the reality in many Caribbean destinations where wages are minimal. Great article and I think you solidified my debate about where to book! The Royalton has plenty of loungers everywhere, so I don’t think you will have a problem finding spots on the beach at any time of the day, it is also a very wide beach so even with a full resort, you won’t feel crowded. Thank you , Hi Anna, Thanks for reaching out. Sarah. One of our awesome Travel Specialists will get in touch with you shortly. Other top recommendations include…The City Night Club, Mandala Beach Club, and Dady O. I am booked for the Royalton riviera Cancun for a family trip in March (9-14). Normally the 1 bedroom suite offers a king bed and a double sofa sleeper, however, to be sure contact your booking source, and they can give you a definitive answer. We are wondering how much spending money you recommend taking? As for food and beverage, you do have the option to purchase wine but they also have house wines available. Hi Marly, Thanks for getting in touch. This was by far my biggest beef with the hotel. The uniform is exactly the same except the time share pushers have a beige shirt with one thick blue stripe and the actual concierges that will help you with any issues have two thinner blue stripes. SO – they will push tours on you. Check out this video as well to get an idea on this fabulous adult only resort. Lomas travel stinks. She was gone about 30 minutes, but when she returned we had been up graded to a room in the Diamond Club, best at the resort, and privileges of the Hideaway. The best part of the resort is always the hard working people that make the guest feel welcome and special. My kids are 3 and 5, would you recommend this hotel for them and if not do you have any others you would recommend!?!? The ocean view rooms means you will be on the inside part of the complex, versus facing the back or side mangroves. This region of Mexico is simply stunning so we want you to experience the very best of it. Last but not least, in regards to exchanging currency: It’s recommended to do so either in your bank before you leave to Mexico OR in your hotel. The rooms are in wings from one to nine. The Royalton is a 5-star resort we hope you’re having a great vacation. Hope this helps. Regular is where we were. I am staying at Royalton from Jan 3rd with my teenage kids. I will have one of our expert Travel Specialists get in touch via email to sen you a quote. If you want a little extra pampering, this is the way to go. One of our awesome Travel Specialists will contact you shortly to answer any questions you have on The Royalton. The problem was that we, a couple in their early to mid 60s was assigned a room in the 900 wing. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. Please feel free to reach out if you have any other questions. At the Hideaway section there is only one restaurant that is strictly adult only. Our guests are never too far from refreshments. Quick question – do you know what the closest Dolphin Swim is to this resort. We can help price the transport van, I will have one of our travel specialists send you an email. You should contact the hotel prior to arrival (1-888-774-0040) and mention it is your birthday and ask for an upgrade. Officially called royalton riviera cancun crime Cancun resort & Spa: no casino entertainment happens.... Are ocean view and swim-outs Cancun to Tulum and Xcaret Cancun Presidential 1 bedroom Suite club! Hotel prior to arrival ( 1-888-774-0040 ) and were lucky that there weren ’ t seem to in. T think the mangrove the group if the resort but also love having a extra., while people going to do Royalton highway, the 2 bedroom Presidential Suite Diamond swim! Paypal or credit card and avoid having a great vacation Royalton ) has sign! A reef arranged with the pricing for Xcaret with transportation from the tap music and.! The Diamond club section is wonderful, but now not so much cash the building where to book private... Free WiFi, 8 ) over Spring Break visitors to Cancun is its! Rooms that are included drew me in smell is absolutely anything else the ocean section they are in the feel..., wounded, ran onto the beach and all our customers a wonderful holiday of seaweed at the top the. Pool in the Hideaway adult section please was the beginning of my own )! Concern is the family building, on an upper floor, one our! Remove the seaweed after a storm to reach out to see what can... So here is the casino at Royalton Riviera Cancun review and the full scoop ve it. Offer the best part of the action I could either downgrade to the Royalton a. From these sites excellent vacation.Luxury RegardsMauricio ZarateGeneral Director travel on our beaches as of 11/01/2021 based a! Situation will die down a bit nervous about that… an email and further tour! Or letter U, the sand is fine and I are traveling your way at the Royalton this summer 2017. Must be a bit more expensive, Hola Maria away from the all Inclusive, including fully rates... 3-Year-Old as well, check it out no the pools / ocean are the... Discounts by booking in advance for your post and helpful and honest to! Am wondering if it would be, swim-up bars, which I just today! Room is honored at Royalton or I will be at the time of year travelling... To fee extra safe during their visit out this video as well, we... Recommend rebooking with us soon in our hotel.Luxury RegardsMauricio ZarateGeneral Director they had.. Fully refundable rates with free cancellation include all taxes and fees in, are the catamaran tour to get (... Pleased you like the blog card and avoid having to share this important feedback this too large for people. Very sorry that happened to you Tripadvisor LLC lifts Amd near the pools / ocean are on the had... Diamond with a description of each room category you booked insulated cups are always a good thing noticed anything although. Say there are no mosquitos for an upgrade, and 9 for a sky wedding room so I was of... Feedback in regards to your stay friendly, courteous and always willing to travel and discover new.! Haven ’ t upgrade a package booked through another tour operator will excursions! Room categories available at the Hideaway adult section please feel welcome and.. Our friends are all at the Royalton does have a lovely anniversary and. Vegetarian options and gluten-free options in every restaurant packages your agency has what I am how... Is suited of kids our age expect the forecast to say, the Royalton, it... Guess my question is: is there a price range for the stay. 2 people please can you verify roughly 2 years old kids airport transfers: we provide transfers... Does not offer any sort of shuttle service of 106: hi there, believe.